Visitor Services Officer

Horsham District Council is looking for a Visitor Services Officer to join our small team of staff and volunteers working at the museum. You will be managing our dedicated volunteer team and engaging with our visitors by leading on our visitor experience programme of family activities and retail space., As Visitor Services Officer you will lead on the customer facing aspects of the museum, training and supporting our welcome volunteers and creating children's trails and family activities that bring to life the museum for younger audiences. You will also be responsible for managing the retail element at the museum which reflects the historic collections within the museum and the creativity of local makers and crafts people.

To succeed as Visitor Services Officer, you will have a background in a customer facing environment and excellent people skills with an understanding of delivering dynamic and meaningful experiences in a visitor or event setting. You will need to be proactive, experienced in multi-tasking, work well as part of a team, and have a flexible and can-do attitude., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.

We encourage and support our employees to have a healthy work life balance by offering 28 days' (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.

We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the Local Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary.

To support employees' professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).