Transport Officer (Local Bus Operations) Transport Officer (Local Bus Operations)

This is an exciting opportunity to be part of a friendly and supportive team who work to secure the best value public transport available for our residents. Putting buses at the heart of our new and emerging Surrey Transport Plan, the delivery of which is key to our Greener Futures Programme, is key to providing a realistic and attractive alternative to the private car. This will help us reduce the carbon emissions that come from the transport sector in the county, forming part of our pathway to net zero carbon.

Working with the 20+ bus operators in Surrey we facilitate a sustainable and attractive network of local bus services for our residents. We deliver best value for money services, assist operators when roads are close by finding alternative routes, facilitate the introduction of zero emission buses and we keep our residents and the general travelling public updated on service changes.

About the Role

This role will be supporting the Local Bus Team in proactively managing road closures and bus stop suspensions that could have an impact on local bus services in the county. Local bus services provide access to key services for our residents, including access to employment, education, health, and essential shopping. Our contracted bus services support those provided commercially which means a keen understanding of bus network operations and a proven ability to work in partnership is vital to maximise positive outcomes for the council and residents. As part of this, you will assist with the growth of the existing positive partnership ethos with our local bus operators, ensuring that bus services are supported.

This role will liaise with a multitude of agencies including bus companies, Highways colleagues, utility companies, and TfL regarding works on our highway. We are responsible for ensuring the best alternative diversion routes are chosen when roads are closed and effectively, communicating road closures and bus stop suspensions to minimise any inconvenience to our residents, the travelling public and our bus operators.

Notification of road closures and bus stop suspensions are received throughout the day and require action to work with the affected bus operators on the best diversion route available for their services. Information notices, to inform the bus passengers, need to be created for our Inspectors to post in the bus stops. The post holder will also order any bus stop maintenance parts requested by the four Infrastructure Inspectors when bus stops are damaged or require general repair., As part of your application, you will be asked to answer the following questions, clearly evidencing the above points in your answers:
1. Please tell us about your motivations for applying for this role.
2. Please tell us about your experience in the passenger transport field.
3. Having read the job advert please tell us what you think you need to be aware of when diverting buses.

We are excited to be hiring a new Transport Officer (Local Bus Operations) to join our fantastic Local Bus Team. The team is based in Woking and are passionate about improving bus services and enhancing the public transport offer for our residents. If you have a proven ability to be part of a dedicated team, along with the ability to work in partnership with the bus industry and a range of stakeholders, we would welcome your application., We are looking for an individual who is enthusiastic and proactive as well as being a motivated team player. You must have excellent interpersonal and organisational skills with the ability to deal with conflicting priorities in tight deadlines.,

• A geographical knowledge of the county and its public transport networks


• Experience in the field of bus service operational and administrative matters


• You are confident, organised, and able to prioritise and plan own workload in the context of conflicting priorities to meet tight deadlines


• Customer focused and confident dealing with and building a rapport with a wide selection of customers, both internal and external


• Good IT skills and proficiency in using Microsoft Office
  
  This role has a starting salary of £31,262 per annum, based on a 36 hour working week., 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service


• Option to buy up to 10 days of additional annual leave


• An extensive Employee Assistance Programme (EAP) to support health and wellbeing


• Up to 5 days of carer's leave per year


• Paternity, adoption and dependants leave


• A generous local government salary related pension


• Lifestyle discounts including gym, travel, shopping and many more


• 2 paid volunteering days plus 1 team volunteering day per year


• Learning and development hub where you can access a wealth of resources