Technical Lead

· Lead technical projects from start to finish, ensuring adherence to project timelines and high-quality standards.

· Provide technical guidance and mentorship to engineers, fostering their professional growth and development.

· Collaborate with clients to gather requirements, define project scope, and establish technical solutions.

· Design, develop and implement software solutions, ensuring reliability, scalability, and maintainability.

· Conduct reviews and provide constructive feedback to maintain quality and adherence to best practices.

· Stay up to date on new technologies and industry trends, evaluating their potential impact on existing systems and processes.

· Identify and address any technical risks and issues proactively, proposing viable solutions to mitigate potential disruptions.

We are currently seeking an experience Technical Lead with in-depth knowledge and proficiency in Azure, AWS, Networking Microsoft Server, Azure DevOps, FortiGate and VMware. The successful candidate will primarily focus on technical consulting and leading the technical projects., · Bachelor's degree in computer science, Information Technology or related field.

· Proven experience in a similar role, preferably within an IT Services and IT consulting environment.

· In-depth understanding of Azure, AWS, Microsoft Server, Azure DevOps, FortiGate and VMware.

· Excellent problem- solving skills, with the ability to troubleshoot complex IT issues.

· Strong communication and client management skills.

· The ability to work in a fast- paced, dynamic environment.

· Must reside within a 25- mile radius of Stafford.

Essential Skills:

· Exceptional customer service.

· Experience within IT service delivery

· Experience with Office 365

· Background in using helpdesk software.

· Proven ability to troubleshoot computer issues.

· Excellent standard of written and spoken English.

· Excellent communication skills.

· Experience working with clients at a senior level.

· Full UK driving license.

Desired Skills:

· Experience in Cloud (AWS or Azure) Linux, Windows.

· Experience of networking.

· Excellent understanding of IT service management (ITSM) principles and ITIL methodologies.

· Excellent troubleshooting and problem-solving skills.

· Exceptional communication and interpersonal skills.

· Experience working with a range of clients and products.,

• Customer service: 2 years (preferred)
  
  Next2IT is a government-approved, Microsoft Gold, IT managed service organisation that provides 24/7 365 IT support for public and private clouds with an emphasis on cost optimisation through the use of automation. Established in 2020, our commitment to responsive, reliable, and accountable IT Support has rapidly elevated our reputation within the IT Services and IT Consulting industry.