Team Administrator

This is an exciting opportunity to join the East Assessment and Treatment Service based at Brighton General Hospital

The Team Administrators role is to provide a comprehensive range of administrative services. This will include liaising with other departments and services, and to respond effectively to enquiries from the general public, service users, referrers, and other agencies.

We aim to consistently deliver a client focussed service that promotes good customer service and effective working relationships.

The successful candidate would need to have excellent organisational, communication and administrative skills. The ability to work on your own initiative and as part of a team whilst maintaining a calm approach under pressure is essential. Flexibility, problem solving skills, listening skills, a confidential approach, the ability to work to tight deadlines are all vital for this role.

This role will be office based Wednesday and Thursday 9:30 to 4:30pm., To provide a comprehensive range of administrative services to the team. This will include handling telephone enquiries from patients and their families, carers and professionals in a pleasant and helpful manner ensuring to take accurate messages and communicating information clearly. Some of the telephone calls we take can be distressing but de escalation support will be offered in such circumstances.

The duties include carrying out administrative tasks such as processing new referrals, typing letters and reports, arranging appointments, email management, taking notes a weekly team meetings and ad hoc Professionals Meetings, maintaining databases, data entry, ordering stationery, goods and services, photocopying, scanning and other admin tasks as required.

We currently used a patient information system (Care Notes) for which full training will be provided.

If you enjoy being a part of a team, are creative, seeking a new challenge and want to make a positive difference, then we would be delighted to hear from you., Administrative services within our teams are crucial to the success of our clinical work, and we rely heavily on the support, innovation and creativity of our admin colleagues. You will be joining an enthusiastic and vibrant team who are passionate about caring for service users within the field of Mental Health and a service where administrative input is highly regarded and valued.

Our focus is on staff wellbeing, we have regular 1-1 meetings where we can discuss things confidentially and we encourage peer support and training. We offer development opportunities for our admin professionals through training and secondments and we hold an annual admin professionals' conference.

We have our own admin microsite on the staff intranet and we send out quarterly admin newsletters.

Experience of working in the NHS would be an advantage.

East Assessment and Treatment Service offers a variety of mental health services to adults within Brighton and Hove. We are part of Sussex Partnership NHS Foundation Trust.