SPA Administrator

Process new referrals in accordance with local Standard Operating Protocols (SOPs Book clinics and appointments and manage cancellations or amendments in a timely manner Maintain health records as required and according to local SOP Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner Provide accurate confirmation of appointments to patient Maintain the integrity of patient data on electronic patient records, including the creation and update of records Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate Type clinic letters including audio typing if appropriate, reports, correspondence and other documents within agreed time scales and to agreed standards Undertake photocopying, faxing, scanning of confidential and non-confidential information. Work with telephonic
equipment and computer software used to support the Single Point of Access Participate in SPA team meetings, including typing and distributing minute Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures Undertake audits and surveys as requested Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.