Service Operations Manager

The Service Operations manager will be accountable for leading and managing a range of services to ensure performance is optimised, and clinical governance process are adhered to, in line with CQC regulations and Bupa Policies.

The role holder will be accountable for driving and improving operational performance across multiple service lines, in line with Key Performance Indicators and commercial targets. As a leader you will have the autonomy to make decisions, using your own initiative, to drive successful performance and create a culture of continuous improvement.

How you'll help to make health happen

• Lead and manage commercial and business needs of the service, overseeing and maintaining customer and business relationships, using data to drive informed decision making.


• Take ownership of capacity management and develop innovative solutions to maximise capacity and seek opportunities for increasing the revenue into services.


• Keep an active talent and succession plan in place, creating and supporting targeted development opportunities.


• Ensure clinical governance processes are in place, creating a coaching and performance culture, and actively managing performance issues.


• Taking responsibility for compliance, ensuring that all regulatory standards are achieved.


• Actively monitor financial performance to deliver a sustainable, profitable service.


• Directly manage and influence the operation and clinical lines, ensuring structure and roles are staffed appropriately and in line with Bupa values.


• Champion a continuous improvement mindset, whilst maintaining and engaging a remote workforce.
  
  Experience of operational leadership and management within a customer-focused environment.


• Proven track record of managing a large workforce in a remote setting.


• Experience within a healthcare setting is preferrable.


• Experience of change management and continuous improvement.


• Experience with managing budgets and commercial targets.


• Experience of customer and stakeholder management across all levels.
  
  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.


Joining Bupa in this role you will receive the following benefits and more:


• 25 days holiday, increasing through length of service, with option to buy or sell



• Bupa health insurance as a benefit in kind



• An enhanced pension plan and life insurance



• Annual performance-based bonus



• Onsite gyms or local discounts where no onsite gym available



• Various other benefits and online discounts


Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time

Job Area:
Clinical Services