Senior Performance Analyst

DWP teams need information about how our digital solutions are used and whether they meet our users’ expectations. Gathering this insight helps us make better, more-informed choices. Your mission, should you choose to accept it, will be to turn data into stories that help DWP understand and measure our users’ needs.
You’ll use your interpersonal skills to build and nurture relationships, using your knowledge of user journeys to gently guide them down the path of continuous improvement. This will involve collaborating to understand priorities then supporting the development of meaningful performance measures.
You will manage a small team of digital performance analysts who will provide you with the capacity to provide insightful analysis. You will step in to help with any complex elements of this work.
The strategic conversations you have will generate your team’s projects – being able to prioritise and delegate will ensure we focus resource in the right places.
This is leadership role where you will set day-to-day priorities for the team. You will be a key role model for the digital performance community who will look to you to offer coaching and guidance on the best tools and methods of data collection to use.
If you are looking to contribute to new thinking and be involved in challenging transformation projects, all with a great work life balance, we would love to speak with you.
We care about our employees and can offer you an environment that is family-friendly, supportive and inclusive in an organisation with real social purpose., 2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided. When giving details in your employment history you should highlight your experience in line with essential criteria listed in the Person Specification.
3. Technical statement (up to 250 words):
• Performance Measurement - What is the most complex performance analysis project you've worked on? What made the project complex? How did you contribute?
An initial sift will be conducted using the technical statement (Performance Measurement). Candidates who pass the initial sift will be progressed to a full sift. The sift panel will use the information in your employment history to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important Information
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history or technical statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
You will be asked to do a (10 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview.
Interviews will take place from early-June 2024. Interview dates to be confirmed.
To help you prepare and settle into the interview you will be sent the interview questions in advance of the interview, at least 5 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience and abilities. Candidates will be asked further probing questions if their response is deemed to require further information to determine suitability for the role.
Candidates will be posted in merit order by location.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Security Clearance Requirement
You must meet the security vetting requirements before you can be appointed. The level of clearance needed is Security Check.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period. Whilst a lack of UK residency is not necessarily a bar to Security Check clearance, an expectation of UK residency may range from three to five years. Failure to meet the residency requirements needed for this role may result in the withdrawal of your offer.
NSV
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

When giving details in your employment history you should highlight your experience in line with essential criteria below:
• You can nurture a deep understanding of business goals and can turn these into tangible performance measures.
• You can work with and influence senior stakeholders.
• You can prioritise and delegate work.
• You can carry out robust and statistically sound analysis that enables teams to reach conclusions.
• You have coding experience to perform analysis (such as SQL, Python or R).

At DWP Digital, we design and develop digital user-friendly digital services that enable millions of people to access the help, advice, and financial support they need. Almost everyone in the UK relies on our digital services at some point in their lives.
Our digital performance analyst community works across DWP to gain insight on how our services are used and how well our systems perform.
We are going through a once-in-a-generation digital transformation - a task of size and scale unmatched elsewhere in this sector. We’re revamping our users’ digital experiences to make significant changes for our 22 million customers.
You’ll join a close-knit team at the heart of one DWP’s highest priority transformation projects – the Health Transformation programme. This team is responsible for both the Personal Independence Payments (PIP) and Health Assessment services.
If you love using data to get people thinking differently and users are central in everything you do, join DWP Digital and help us get this right., DWP colleagues will have the opportunity to join HASSRA, a vibrant and successful organisation that provides a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). It also has an important part to play in helping us achieve a healthy work-life balance and wellbeing in the workplace.

• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Pay for this role is from £52,412 to £63,517.
The maximum salary for the grade is £63,517, however a Digital Allowance of up to £3,695 per annum is available for exceptional candidates, based on our assessment of your skills and experience. Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.