Senior ICT Technician

This is an exciting opportunity to join the Stowe group within a dynamic IT team as a Senior ICT Technician based in Stowe school after the current post holder decided to retire. To lead your IT technician team, you must be enthusiastic about problem-solving, have a solid technical background, and have excellent customer support skills.

You will be required to provide mainly 1st and 2nd line support, with occasional 3rd line support duties. Log and report all IT help desk enquiries on the ticket system. You will also deputise for the current IT manager and manage a team of IT technicians. You will need to be organised and ready to roll up your sleeves when required to support projects or day to day operations.

Give a brief description on the individual you are looking for, including their skills and qualifications (if applicable):

The ideal candidate will have technical experience and working knowledge of:

• Microsoft 365, including Teams, application use and deployment


• Intune and other MDM systems


• Active Directory (Azure AD)


• TCP/IP networking, especially Wireless AP setup and troubleshooting


• Firewall and Email security


It is vital that the candidate has a good clear and polite manner, both in person and on the phone. A combination of flexibility and hard work with a sense of team is essential to be successful in this role.,
• Microsoft/IT Support qualifications (e.g. CompTIA A+/N+/ITIL/ CCNA)



• Microsoft Azure fundamentals


• M365 Administrator


• Advanced networking, security or systems qualifications


Specialist Skills & Experience

• Providing support for PCs and all peripherals, including printers and A/V equipment


• Experience of working in an educational environment


• Coordinating and organising support requests


• A solid background in Microsoft Active Directory, Azure AD, and M365 applications.


• TCP/IP Networking experience, especially Wireless Access Points setup and troubleshooting


• Microsoft Intune MDM experience


• Windows 10/11 and MacOS/IOS setup, configuration, and support


• Experience creating knowledge articles, documenting processes and best practice.



• Scripting and automation skills - PowerShell, Bash scripts


• Knowledge of GDPR/Cybersecurity principles and practices


• Network switching/routing.


• Microsoft Windows Servers


• Project Management skills


Personal Skills

• Excellent time management, administration, and organisational skills


• Strong interpersonal & communication skills


• Flexible and energetic


• Pleasant, helpful personality


• Initiative and common sense


• Ability to deal confidentially with queries and work independently.


• Readiness to take responsibility for the resolution of problems
  
  Stowe School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers, the Disclosure and Barring Service and an online background check with our 3rd party provider SP-Index.