Secure & Complex Services Advocate

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

An exciting opportunity has arisen for a part-time Secure & Complex Services Advocate to join our team, working on our Advocacy contracts within our Secure Services Team in the Norwich area.

If you have ever supported a family member or friend at a difficult meeting - if you have supported by listening to them to have their voice heard - if you have challenged decisions made about them you have been an advocate!

It would be great if you have worked in advocacy, information and advice or similar role before, in a health, social care or voluntary setting but not essential. We need people who are first and foremost good communicators with a passion for supporting vulnerable people to have a voice.

The successful candidate will be supporting a wide range of vulnerable adults often with profound and multiple needs, therefore you will have demonstrable experience of this type of work, along with a good working knowledge of public and voluntary organisations and will have worked in advocacy, information and advice or similar role before, ideally in a health, social care or voluntary setting.

You will have robust experience working with vulnerable adults who are affected by significant health and social care issues who find it difficult to speak up for themselves; and evident experience providing persuasive verbal and written representations.

You will be a confident positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate. A full induction and training schedule along with IAP (Independent Advocacy Qualification) will be provided as well as ongoing peer mentoring and support.

Because of the nature of the role, applicants must live within commutable distance of the advertised area (Norwich).

• 25 days pro rata annual leave (pro rata)


• Cash Wellbeing Healthcare Plan Cover


• Death in service benefit


• Option to buy up to 5 additional days annual leave (pro rata)


• Discretionary shut down days at Christmas


• 1 Community Leave Day per annum


• Bike to work scheme