Quality Investigation Technician

As an Investigation Technician, you will be responsible for performing root cause investigations and product analysis for customer complaints, adverse events, potential adverse events, non-conforming products and other service/finished goods devices.,

• Ensure investigations are completed in a timely manner and clearly identifies findings related to the customer complaint


• Performs timely processing of product complaint files in accordance with established procedures


• Support in the continuous improvement efforts of the quality system for processing complaints in order to meet FDA, ISO and all applicable international regulatory requirements, and corporate guidelines


• Work closely with other manufacturing sites for complaint escalation


• Prepare and ship parts and product to the Original Equipment Manufacturer (OEM) for additional investigation, if required


• Provide troubleshooting and technical assistance to other departments for complaint investigations and service activities


• Document investigation findings into the complaint handling system in accordance with established work instructions


• Support Administrative staff in the processing of complaints


• Route complaint files as necessary to ensure the timely processing of complaints in order to achieve department complaint goals


• Assist engineers with in-depth complex investigations to resolve customer complaints and identify root cause of immerging issues


• Investigation of products based on established priority guidelines


• Decontaminate incoming products prior to them being routed through the complaint handling process


• Facilitate product complaint investigations by transferring devices returned for investigation to appropriate physical inventory areas upon receipt


• Perform all other essential duties as directed, At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs.


We are an equal opportunities employer, and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

Job Types: Full-time, Permanent


• Demonstrable experience in a previous Quality role, in a highly-regulated industry


• Computer literate with good working knowledge of all MS Office applications


• Excellent analytical, organisational, communication and interpersonal skills are required


• You thrive working in a fast-paced environment


• Strong attention to detail


Please be aware, this role has the potential to be physically demanding such as the lifting and carrying of equipment, and standing/walking for extended periods of time. Your work environment will sometimes require the use of PPE such as eye protection, and involve the use of chemicals/solvents when required, set by the task.

Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.


• In addition to a competitive salary, Olympus contributes greatly to employee pensions


• All employees are eligible for private medical cover and life assurance


• A generous annual leave entitlement which increases over your length of service


• We have a subsidised staff restaurant on-site at our UK HQ (and free parking)


• You will be entitled to an annual health check


• Other benefits include flexible working hours, discounted gym membership, cashback and discounts, enhanced parental leave and so much more!, Bereavement leave


• Canteen


• Company events


• Company pension


• Cycle to work scheme


• Discounted or free food


• Enhanced maternity leave


• Enhanced paternity leave


• Flexitime


• Free flu jabs


• Free parking


• Gym membership


• Health & wellbeing programme


• Life insurance


• On-site parking


• Paid volunteer time


• Private medical insurance


• Referral programme


• Shuttle service provided


• Sick pay


• Store discount


• Work from home


Schedule:

• Monday to Friday