Product Design Practitioner (Digital: Consumer / EE)

As a Product Designer at BT Consumer/EE, you'll be the objective voice of our users. Relentlessly chasing needs-based innovation and producing world class quality experiences. You'll partner with Product and engineering colleagues to define digital experiences, with a focus on translating user needs and business goals into compelling interactive customer journeys.,

• Ensure the user can achieve their goal easily, in a simplified user journey, with low friction interactions in a way that has a commercial benefit


• Utilise the EE Design System in your experience designs


• Be a Design team representative and a main point of contact for product owners and product team members on developing a user centred approach to all activities


• Support the implementation of continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across teams


• Develop user experience designs and prototypes at any level of fidelity needed independently, while being as lean and outcome focused as possible
  
  Interaction Design & Prototyping - defining the order and experience of the users activities within the digital touch-points


• Visual Design & Finesse - creating interactions into a simple and delightful user interface


• User Journey Mapping - designing end to end journeys with needs and data at their heart


• User Research & Testing - discovering issues and needs through regular qualitative learning


• Micro Interaction Design - ensuring each moment is intentionally created


• Data Analysis, MVT & A/B Testing - analysing behaviours and appetites using regular quantitative learning


The following qualities:


• Exceptional collaboration and communication skills with an ability to turn complexity into simplicity


• Empathy and a willingness to help users and colleagues


• Lean approach to action; continually finding ways to deliver more value to the customer and the business with less effort


• Strategic thinking and planning; driving efficient ways of working, looking to contribute to a best-in-class design team and operating model


• Entrepreneurial and flexible approach to activities; adapting behaviours and proactively removing barriers to delivering results


• Empathy and willingness to help users and colleagues, I execute brilliantly on clear priorities that add value to our customers and the wider business.


Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

-Looking to the future-

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Full time, 3 days a week together from either one of our London or Birmingham hubs (flexible 2 days remote wherever).,
• 25 days annual leave (plus bank holidays)


• 10% on target bonus


• Life Assurance


• Pension scheme


• 50% off EE mobile pay monthly or SIM only plans


• Exclusive colleague discounts on our latest and greatest BT broadband packages


• BT TV with TNT Sports and NOW Entertainment


• 50% discount for friends and family on EE mobile pay monthly and SIM only plans


Our leadership standards:

-Looking in-

Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.