Patient Services Administrator

The core responsibilities of the Patient Services Administrator include, but are not limited to: Incoming Correspondence: - Processing incoming and outgoing mail- Promptly addressing all incoming emails and mail- Scanning patient-related documentation and attaching it to the patients healthcare records- Allocating electronic letters to the appropriate clinician or department, considering absences due to working days, holidays, and sickness, through the SystmOne workflow- Managing correspondence with coding and completion as needed- Communicating with secondary care and external agencies regarding patient-related inquiries- Entering data into the patients healthcare records as required- Processing requests for information, such as Subject Access Requests (SAR), insurance/solicitors letters, and DVLA forms Coding & Actions on Documents: - Identifying relevant clinical information in patient correspondence- Appropriately coding documents- Completing detailed actions on documents- Clinically
coding data in SystmOne- Assisting with the management and administration of actions added by clinicians and other staff members Producing Reports: - Gathering information, managing reports and records concerning Safeguarding, and participating in meetings Electronic Results: - Assigning electronic results to the appropriate clinician through the SystmOne workflow, considering absences- Taking necessary actions on electronic results- Communicating with patients and handling phone calls about test results Appointments: - Managing patient appointments