PA Team Leader

Job Summary: To manage the PA team and provide comprehensive PA support to key stakeholders and team as well as working on relevant projects across the division., PA Team Leading

• Represent the PA team, providing comprehensive support, co-ordination, and direction.


• Mentor and develop team PAs; execute training and career development plans in conjunction with C&P.


• Capacity management and planning; ensuring effective management of workload, holiday, and sickness cover across the PA team.


• Resolving issues across the PA team.


• Ensuring effective service, issue & communication management with key stakeholders.


• Deliver annual and interim performance appraisals.


• Assist with the recruitment and onboarding of team PAs.


• Complete metrics as required.


• Responsible for the effective co-ordination of best practices and knowledge sharing across the PA team.


• Ensuring process efficiency - continuous improvement


PA Support


• Provide complete and accurate administration service including diary management, email inbox management as well as, file management and dealing with routine correspondence and enquiries.


• Arrange internal/external meetings including booking meeting rooms/venues; booking & setting up telephone, video conferencing or Teams meetings and lunch/refreshment arrangements; liaising with training providers where necessary.


• Organise meeting packs and reports for meetings.


• Create meeting agendas, capture minutes and actions for committee meetings. Track actions for the committee to ensure they are updated in line with due dates.


• Track and follow up on actions assigned to the stakeholders to meet deadlines.


• Co-ordinate travel arrangements. This includes booking flights, accommodation, producing itineraries, liaising with internal and external clients and arranging passport/visas where applicable. Track carbon usage where required.


• Produce PowerPoint presentations for meetings and seminars, and formatting documents using Beazley templates.


• Process expenses for team.


• Provide diary management support for the team as appropriate, including acceptances/declines for meeting requests, act as "gatekeeper" to meeting requests, ensuring adequate preparation and travel time is allotted.


• Arrange team away days or broker events as necessary.


• Meet and greet visitors.


• Manage ad hoc tasks/projects as requested by the team.


General


• Undertake any other reasonable duties /ad hoc reports as may be requested.


• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.


• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system.
  
  Previous management experience


• Excellent communication skills, both verbal and written


• Advanced in all Microsoft Office programs


• Motivational skills, team worker as well as able to work on own initiative.


• The ability to manage time, meet deadlines and prioritise.


• Excellent understanding of organisational processes


Aptitude and Disposition

• Delivers results, self-motivated, and integrity


• Resilient


• Adaptable


• Proactive, Concern for quality


• Customer focus


• Team working


• Initiative


• Problem solving


• Time management


• Relationship building