library & Adult Education Services

Be the first point of contact in providing customers with assistance, sign-posting and positive solutions either face to face, over the telephone or through digital means.

Provide a high quality of library, learning and information services that achieve customer satisfaction and maintains the highest level of service standards to all customers.

Support the services objectives through covering the shop floor and implementing the Library Bye Laws and regulations in association with security staff and other colleagues.

Assist in the delivery of offers for adults and children such as, storytelling, reader development, homework clubs, primetime etc.

Provide support for learning and library activities by following the agreed guidance and procedures, assisting in the use of appropriate learning materials, equipment and facilities.