IT Technician Apprentice

· Manage Windows 10 desktop environment and system profiles to ensure timely delivery of learning resources

· Respond to support tickets, ensuring they are updated on timely basis - Managing printing support, logging ticket with print management company to ensure smooth function of printing resources

· Manage print services and thorough understanding of network securities.

· Full insight of User management using AD and O365

· Installation and managing phone and wifi system

· Keeping log of each ticket and helping management to analyse current/future network requirement Ensuring each tickets are closed in timely manner and escalate where necessary

· Carry out system repair and maintenance to keep spares up to date

· Checking AV status on client and ensuring protection is active and up to date

· Perform system health check and provide network information

· Help update system hardware and network maintenance physically where needed.

· Plan downtime and carry out system maintenance during downtime windows.

General

· Effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.

· To ensure compliance and actively promote Health & Safety at Work legislation.

· Document current Policies and Practice,

· To take responsibility for continuing personal and professional development and to keep abreast of all relevant legislation in order to facilitate all aspects of the post.

· Be aware of and comply with the College's Child Protection and Safeguarding Policy, Health and Safety Policy, Data Protection Policy and any other relevant policy and procedure.

· Be committed to safeguarding and promoting the welfare of children and young people.

· Develop effective professional relationships with colleagues.

· Attend and participate in meetings as required.

· Participate and engage in training and appraisal as required.

· Undertake additional duties as reasonably requested by senior staff.

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the school. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.

Confidentiality

Ensure that confidentiality is maintained at all times in line with agreed policies and protocols, both inside the Trust and in GST schools

Equality

We are working hard to become a more diverse organisation and the apprentice role will support this commitment. The Trust are signatories of the BiTC Race at Work Charter and we are making progress against our commitments.

Safeguarding

The Good Shepherd Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We ensure that all our employment practices reflect this commitment. All appointments are made subject to an enhanced DBS clearance (Disclosure and Barring Service), satisfactory references and qualification checks.

Please note that this list of duties is illustrative of the general nature and level of responsibility of the role. It is not a comprehensive list of all tasks that the ICT Apprentice Technicans will carry out. The postholder may be required to do other duties appropriate to the level of the role.

Job Types: Full-time, Part-time

Pay: £13,552.00 per year