IT Support Engineer

To provide support and assistance for ACEDA end users and external clients through the effective processing and management of IT related tasks.

The main responsibilities of the role include:

• Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including, but not limited to Servers, PCs, Telephony, printers, and other peripherals) to ensure optimal performance.


• Ensuring the security of internal and supported clients in line with Cyber Essentials and industry best practice.


• Support and maintenance of Active Directory domain environments.


• Support and maintenance of VOIP telephony solutions.


• Hardware configuration, maintenance and troubleshooting of network equipment and security appliances.


• Building excellent working relationships with existing and new clients.


• Management of your own workload using our Service Desk solution.


You will be expected to:

• Keep up to date with new technologies .


• To work closely with the IT Operations Manager to identify and resolve IT issues.


• Effectively manage your time and workload.


• Be focused and skilled in the maintaining of security across internal and external clients.


• Coordinate engineer activities via our service desk solution.


• To meet and comply with the company's Cyber Essentials and security requirements.


• To administer and support Active Directory domains.


• Design and deployment of Group Policies within an Active Directory Environment.


• Support for end users.


• Work with vendor support contacts to resolve technical issues within the desktop and server environment.


• Dealing with hardware and application support queries and issues in a timely manner.


• Create and maintain internal system documentation and that of our supported clients.
  
  This role requires:


• A dynamic individual with an appetite for improving service offerings and improving current IT operations.


• The ability to multitask and manage your own workload.


• Good communication skills


• Strong knowledge and experience of internet, network and endpoint security


• Strong knowledge of network technologies from the security appliance through to the design and implementation of networks through to the endpoint device


• Strong Microsoft operating system and software knowledge, including Windows desktop and server, IIS, Microsoft SQL, Hyper-V, Active Directory


• Experience of RMM and Service Desk systems


• An understanding of web technologies, DNS and IP


• The ability to troubleshoot problem areas, either in person, by telephone, or via remote access.


• Strong attention to detail.


• An individual who can meet the occasional requirements for out-of-hours support in-line with Aceda Limited's current contractual obligations.


To apply for this position, please submit your CV along with a cover letter detailing your relevant experience.,
• Bachelor's (preferred), IT support: 3 years (required)
  
  Job Types: Full-time, Permanent


Pay: £25,000.00-£28,000.00 per year

Benefits:

• Additional leave


• Bereavement leave


• Company pension


• Free parking


• On-site parking


• Referral programme


• UK visa sponsorship


Schedule:

• 8 hour shift


• Monday to Friday


Supplemental pay types:

• Bonus scheme