IT Assistant

The role of the IT assistant is to work with the IT lead and provide frontline support to all departments whilst maintaining, expanding and improving the IT solutions for the company and all its users., Assisting the IT lead with day-to-day IT tasks. Including but not limited to:

• Day-to-day frontline user support


• User creation and administration


• Routine maintenance of all IT systems


• Procurement and installation of new IT equipment


• Maintenance of phone system


• Maintenance of backups


• Upkeep and maintenance of event-based IT hardware


• Network installation and management


• Software license management


• Management of VPNs


• Management of company Intranet


• Installation of new IT infrastructure, including network cables


• Asset management


• Remote management


• Hardware support and maintenance, including workstations, laptops, iPads and printers
  
  Relevant experience in front-line IT support - 2 years


• Familiarity with on-site Active Directory and Microsoft 365 - 2 years


• Working with servers, hardware and software - 2 years


• Network infrastructure: Installation, setup and maintenance - 1 year


• Taking apart and rebuilding IT hardware


• Knowledge of IT security practices, Hunger to learn about new IT systems and ways of working


• Advanced troubleshooting skills


• Organised working practices


• Clear communication skills


• Can do attitude


• Nice to have: Experience with Unifi and SonicWall, Basic programming skills in Python, Nodejs, C#, HTML, and MySQL, Experience with Linux and Raspberry Pis