Head of IT Operations

Are you IT operations leader with a strong technical and hand's on approach?

Do you have a strong focus on service delivery?

Do you want to be part of companywide IT modernisation programme, where "everything is on the plate" from an efficiency and optimisation perspective

We are looking for a talented leader to head up our IT operations functions, reporting and deputising for the Systems Director you will assist in developing and unifying cultural philosophies, practices & tools within the department whilst optimising delivery.

You will motivate and drive performance within our IT service department and infrastructure teams c. 15 staff and be responsible for developing and delivering on SLA's and ensuring quality of service and performance the team.

Utilising both solutions architects and product owners, you will work across the business to ensure systems operate in a manner suited to organisational requirements.

Working alongside the Head of Software Development and Head of IT Change, this role is part of the leadership team within the Systems department and is key to providing day-to-day operational continuity for the organisation.,

• Lead a professional IT Operational Team who act as a companywide resource to deliver operational support and service delivery across the organisation.


• Design, develop, implement and coordinate systems, policies and procedures.


• Identify problematic areas and implement strategic solutions in a timely fashion.


• To communicate errors in systems and correct as necessary by own initiative or collaboration with wider teams.


• Audit systems and assess their outcomes.


• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.


• Experience of Solutions management through Architect and Product Owner model.


• Distribute work, assist with problems and monitor output.


• Support talent development across IT.


• Troubleshoot hardware and software issues related to internal IT.


• Embed a customer-orientated approach to IT service management and delivery.


• Triage weekly operational issues.


• Work with other organisational leaders to identify process / system improvements to reduce support demand.


• Occasionally deputise for the Systems Director and act as a point of contact for internal and external stakeholders.


• Collaborate with vendors and stakeholders to ensure the procurement and delivery of high-quality IT solutions and services.


• Allocate departmental resources to specific projects and tasks.


• Act as technical project lead on organisation wide IT based projects.


• Identifying technical skillset gaps and organising relevant training for staff.
  
  Experience of managing both service desk and infrastructure (4 years minimum), preferably in a multi stakeholder environment


• Strong technical skills, with the ability to be hands on in certain scenarios


• Microsoft technology stack for Active Directory, Servers and SQL Databases


• VMware technology


• Backup and Recovery Systems


• Security (Endpoint protection, Firewall, Proxy, etc )


• Both Cloud and On-Prem Infrastructure implementation


• WAN, VPN, LAN and enterprise WLAN architecture


• Experience of IT Management within a Retail environment, desirable but not essential
  
  Salary : Up to £75,000 dependent on experience


• Annual Bonus


• Company Contribution Pension


• Generous Staff Discount


• Holiday Entitlement (Increases with service)


• Access to RetailTRUST (Wellbeing Support)


• Access to RetailCURE (Financial Support)


• Access to the Pavers Foundation : an employee-led grant application and charitable giving scheme