Customer Service Team Lead (12 Month Fixed Term Contract)

Every day, we rise to the challenge to make a difference and here's how the Customer Service Team Lead role will make an impact :

Provide guidance, instruction and direction to the team and support in issue resolution

Manage performance by leading 1-2-1s and individual development plans

Identify and support with training, coaching, and mentoring

Care for the health, safety, and welfare of the team

Recognize high performance and provide feedback

Motivate and solve problems to avoid conflict

Manage the day to day running of customer orders and deal with all aspects of their processing and administration

Serve as the operational point of contact for a group of customers providing excellent customer service

Oversee the distribution of workload

Support all roles and provide cover at times of absence and excess workload

Identify, analyse and drive the implementation of operational efficiency and improvement opportunities in the business

Develop and maintain positive professional and interpersonal relationships with stakeholders and customers

Proven experience in a Customer Service Team Leader role or customer experience role and proven matrix leader examples (Preferably in the Pharma / Healthcare industry)

Developed leadership skills that lead to results through people

Excellent communication and interpersonal skills. Skilled in influencing, building relationships and mediation. Ability to influence and advise business leaders

A strong customer focus and experience in a high-volume complex environment

Resilient under pressure and confident to question decisions when necessary. Proven ability to meet deadlines

Strong attention to detail with a problem-solving can-do mindset. Ability to prioritise and reprioritize quickly to focus on immediate tasks is essential.

The ability to explain complex information clearly and simply

Excellent organizational and time management skills

Experienced trainer and mentor

Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word, Powerpoint), and SAP or another ERP system

Viatris UK Healthcare

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via :

Access Providing high quality trusted medicines regardless of geography or circumstance;

Leadership Advancing sustainable operations and innovative solutions to improve patient health; and

Partnership Leveraging our collective expertise to connect people to products and services.

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics;

and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience.

Viatris is more than just a place to work. This is a place to make a difference in the world., At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be.

If you would like to know more about what diversity, equity and inclusion means to us, please visit

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve.

To learn more about our efforts, please visit

At Viatris, we offercompetitivesalaries, benefitsandan inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.

Top Employer Accreditation, demonstrating that we provide excellent people policies and practices

Competitive compensation package inclusive of annual discretionary bonus

Focus on career progression with growth and development opportunities

Hybrid work model

Emphasis on Health and Wellness programmes

100% paid medical insurance and Employee Assistance Programme

Life cover

Excellent employer-matched pension scheme with Viatris contributing up to 11%

2 paid volunteer days per year