Customer Service Champion

This is a full time position, based at our head office in Richmond.

This role will require a mix of office and home based work 3:2.

The role will involve:

• Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls


• Composing word-perfect emails, tweets and other social media messages


• Acting as a brand ambassador for SPOKE


• Troubleshooting issues, and finding smart and practical solutions to any customer queries


• Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business
  
  Previous customer service experience (in any capacity)


• Word perfect english


• Outstanding attention to detail


• Excellent communication skills


• Energetic and positive character


• A quick learner with a "can do" attitude and a willingness to roll up your sleeves


• An interest in eCommerce and menswear


And you get bonus points if:

• You have experience with Dixa and Shopify


• You're not just looking for a boring 9-5! (there will be some weekend work too)


• You know your way around an Excel (or Google) sheet


• You have prior start-up experience
  
  A competitive salary


• 25 days of holiday - and 1 additional for each year of service


• Vitality health insurance


• 3% pension matching


• A shiny MacBook


• A fun and varied social calendar


• 3&2 working week - work from home (or anywhere else) 2 days per week


• Perhaps the most generous 'trouser allowance' anywhere in the world



• unproven, but likely


Workplace & Culture

We're an ambitious and driven lot. We're building a household name - and to do that, you need to jump in with both feet. So as a team we value Pace, Accountability and Ambition. We push ourselves - and you need to be ready for that.

But we're also passionate about creating a workplace that we all want to spend time in - a workplace characterised by a bit of humanity. Monday morning should feel good - and at SPOKE you encounter a culture that is collegiate, and friendly and supportive - as well as ambitious.

Of course we invest behind the usual suite of team building and bonding activities - whether that is learning to make pots, throw axes or tear around Thorpe Park on some spurious scavenger hunt. There's an annual mini-golf open, a grand prix, and once, a company Crossfit olympiad. On reflection, that was probably harder work than it needed to be, but ... we had fun.

Our office is, honestly, bloody lovely. It's a 30 second walk from Richmond station, so just 20 minutes to Waterloo - but also a stone's throw from the Thames, 2 minutes from Richmond Green ... and in the shadow of Kew Gardens.

SPOKE Diversity Statement

We're all made different. It's the reason SPOKE exists.

We're building the world's most personal menswear brand - and so we think differences are great. Differences make us stronger.

If you are wondering 'would I belong?', 'would I feel included?' by this men's chino brand in Richmond, then 'Yes'. Yes you would. Inclusion is our thing.