Customer Care Coordinator

The Customer Care Coordinator is a multi-skilled role and as such the Coordinator can be responsible for an array of tasks. Responsibilities can include: administration tasks such as raising vehicle invoices, dealing with finance company pay-outs and organising deliveries, liaising with customers and dealerships throughout the delivery process e.g. availability updates, discussing payment terms, answering general queries, confirming delivery details and also updating internal spreadsheets and CRM system.

For this role, we're looking for someone who, ideally, has previous experience of working within a call-centre environment. It is essential that you will have: excellent interpersonal and communication skills both written and oral, good standard of IT Literacy, good organisational skills, with the ability to work under pressure, experience of complaint handling, remedy and letter writing and excellent attention to detail. As this is an FCA regulated role, we will require the successful candidate to undertake a Financial Adverse and Criminal check as part of your on-boarding process.

Vans direct Limited is the UK's leading supplier of new vans and commercial vehicles. Working with over 15 manufacturers and various finance partners, we offer a one-stop-shop for the van buying market: whether the sole trader or the fleet user. Primarily internet driven, the Company operates a contact-centre type environment fostering team dynamics yet encouraging entrepreneurial flair and creativity.

We currently have an exciting opportunity for a Customer Care Coordinator to come and join our brilliant team at our Newport office on the outskirts of Cardiff! This is a Full-Time, permanent role where you will be working Monday to Friday 09:00am - 17:30pm.

We are offering a basic salary of £23,000 and an OTE of up to £25,000, We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays


• Access to our online rewards platform giving you cash back and discounts for multiple retailers


• Preferential Service Rates


• Colleague Purchase Scheme


• Share Incentive Scheme


• Pension


• Enhanced Maternity and Paternity