Clinical Support Administrator

There is an exciting opportunity available for a clinical administrator to join the 'family' on Abbeygate at Wedgwood House which supports people through their mental health journey.
We pride ourselves on working together and supporting each other to provide the best care possible for those using our service. Abbeygate Ward looks after older people in West Suffolk who have a physical health and a mental health need. Some of the inpatient beds on Abbeygate Ward are for the care of people with dementia.
The successful candidate will work effectively, professionally and courteously throughout their work. The role will entail liaising with clinical and medical professionals, service users and their relatives. taking and processing referrals, discharge processes and wider administrative tasks.
This position is to cover Wednesday, Thursday and Friday shifts., EQUAL OPPORTUNITIESApart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

+ Previous administration experience is essential.
+ Full training will be given for this role.
+ You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
+ You will be able to evidence a flexible response to service needs and the ability to think creatively.
+ Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Essential criteria:
+ Use of ICT applications/packages.
+ Experience of working in a busy office.
+ Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
+ Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
+ Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.
This role is vital for the function of our team and will involve administrative support in order that they can provide an efficient service to all.

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us!, Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Benefits included with this role are:
+ NHS pension
+ a comprehensive in house & external training programmes
+ career progression
+ starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
+ staff physio service
+ NHS discounts and many more.