Caseworker

We have an exciting opportunity for a Case Worker (internally know as a Case Manager- Domestic Abuse Specialist) to join the Domestic Abuse team in Norfolk. This role is office-based working 37.5 hours a week., This role is based in Norwich, as a Case Manager you will be:

Providing a high quality, end-to-end support service to the most vulnerable victims of complex crimes in particular Domestic Abuse. To act as the single point of contact for victims through the criminal justice and recovery process, delivering support and interventions where required, acting as an advocate on behalf of the victim and coordinating the support services required by external agencies

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?,

• Experience of delivering high quality services to vulnerable victims of crime.


• A good knowledge of the Criminal Justice System.


• Experience of Multi-agency working.


• Good IT skills and experience of using case management systems.


• Good knowledge and understanding of safeguarding issues and the relevant policies.


• Strong communication and listening skills with an ability to communicate effectively.


• Ability to prioritise, plan and manage time effectively.


• Experience of delivering a service and working with DA victim's/service users.
  
  Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.


Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays


• An extra day off for your birthday Pension with 5% employer contribution


• Enhanced sick pay allowances, maternity & paternity payments


• High Street, retail, holiday, entertainment & leisure discounts


• Access to our financial wellbeing hub & salary deducted finance


• Employee assistance programme & wellbeing support


• Ongoing training & support with opportunities for career development & progression