Bookings & Marketing Executive

The position of a Bookings & Marketing Executive has arisen within a stunning Suffolk Wedding, Events and Accommodation venue. The role is an integral position with the emphasis on the promotion of the portfolio of weddings, events and luxury accommodation, along with the booking process relating to the accommodation specifically and developing excellent relationships with explicit attention to detail.

They will play a lead role in proactively promoting and selling the venue and accommodation via the marketing channels to prospects and will be responsible for building and driving the business forward. They will implement ideas with a problem-solving attitude and analytically provide summaries, in addition, the key function is being responsible for managing inbound sales for the accommodation with an operational approach.

They will be a brand ambassador for the business and will have a flexible approach in relation to the working week.

The role requires an efficient and effective approach with a friendly and welcoming manner and the responsibilities include but are not limited to:

Bookings

· Managing the online booking system for the luxury accommodation

· Being the first point of contact for all customer enquiries/bookings

· Reconciling payments and also liaise effectively with the Finance team to ensure all deposit and sales income is collected in a timely manner

· Assisting in the collation of welcome packs pre-guest arrival, in line with booking requirements

· Effective liaison with the cleaning/changeover & maintenance teams to ensure smooth transitions between stays

· Monitor stock, order replacement product as necessary with prior managerial agreement

· Ensure strict cost controls are in place

· Responding to customer, media, and partner queries in a timely fashion

· Encouraging and responding to customer reviews

· Quickly resolve any disputes to manage brand reputation

· Working towards pre-agreed budgets and targets

· Undertake benchmarking exercises

· Reporting on sales enabling the implementation of the marketing strategy

Marketing

· Work closely with the marketing director/consultants on delivery of the marketing plan

· Managing inbound influencer and media relations, with the support of the marketing director, including identifying and negotiating for promotional content

· Delivery of a proactive influencer and partnership relations programme

· Delivery of official photo/video shoots and partnership marketing initiatives

· Collect and create content for organic social media feeds to post, including creating reels and stories

· Manage the social media community daily, responding to enquiries and taking any difficult conversations offline

· Management of all marketing assets including documentation of usage rights for team use

· Scheduling organic social content

· Create copy for the website

· Create electronic newsletter content

· Make a proactive effort to understand the marketplace, follow competitors and offer insight into how both the product and marketing can be updated to improve performance.

· A creative approach

· Creative written flair

· Effective organiser with time management skills

· Adaptability - including the ability to change approach when situations change

· Flexibility - including willingness to do longer hours on some days

Core Requirements

Strong communication skills

Excellent interpersonal skills

Organised

Flexibility towards working hours is essential

Excellent grasp of English and Mathematics and a natural communicator, with strong written English skills and relevant professional qualification. (Higher education preferred).·

Organic social media skills and digital marketing experience desirable

Experienced in creative platforms for instance Canva and CapCut and Meta platforms

Target driven

A team player and confident interacting with business owners, colleagues and guests

Reflect the positive and professional culture of the business, building relationships with colleagues, customers, partners and always looking to add value,

• A-Level or equivalent (preferred)
  
  Pulled from the full job description


• Company pension


• Employee discount


• Free parking


• Health & wellbeing programme


• On-site parking, Company pension


• Employee discount


• Free parking


• Health & wellbeing programme


• On-site parking


Schedule:

• Monday to Friday


• Weekend availability