Blend Manager - The Health Club

Modern Coffee House seeks enthusiastic and highly organised Manager to lead a team in delivering a 5-star experience for our guests.

An exciting opportunity has arisen within the Village for a Manager in our Blend coffee house at The Health Club. The ideal candidate should ideally be able to demonstrate significant expertise of operating in a busy customer focused environment; a knowledge which is likely to have been acquired within a similar position in the hospitality industry.

Interested in:

A highly motivated, enthusiastic Manager who is keen to work in a customer focused environment, dedicated to ensuring that our customers enjoy a friendly, professional and speedy service to go with their choice of coffee!

The main duties of the role will be:

• Supervise the team on shift


• Take the lead with guests' issues


• Delivering outstanding 5-star service to all guests by ensuring the Chain of Service is followed to support Customer Journey and maintain service standards.


• Demonstrate excellence personal presentation and adhere to company uniform


• Ensure Daily Opening/Closing Checklists are adhered and completed (this could be added to Team Member)


• EOD banking and EPOS reconciliation


• One to One training of new starters (C&D)


• Co-operate with guests with food allergies and ensure SSOW Front & Back of House


• Product ordering, manage stock rotation & help to reduce waste.


• Ensure the team on shift are clear on their role and responsibilities for the shift


• Supervise the set up and clean down from each service


• Adjust daily rotas to reflect business levels and operational issues


• Provide required paperwork for monthly stock take
  
  Excellent communication and people skills.


• Flexibility, determination and the ability to cope well under pressure.


• Enthusiasm and the desire to provide a fantastic customer service.


• Time management skills - the ability to work on more than one task at a time.


• Ability to work on their own initiative within a work environment.


• A positive attitude and approach to team work.


• Immaculate personal presentation and hygiene standards.
  
  The position is full time offering 40 hours over 5 days in a department that operates 7 days a week. Full flexibility to cover weekends and evenings is essential to meet the commercial needs of the business., We are proud to offer competitive salaries based on experience and qualifications which will be further discussed during interviews.


Employee Benefits:

Our dedicated employees benefit from a comprehensive package of rewards and benefits
• , including:


• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners


• Complimentary Annual Health Check


• Free annual Aqua Thermal Journey


• Four Health Club family day passes per year for friends and family


• 35% discount at all Ribby Hall Village eateries


• 35% discount off The Spa's Aqua Thermal Journey, Treatments and Hotel stays


• Staff Card Loyalty Points


• Preferential rates for self-catering accommodation


• 10% discount on Ribby Hall Village Nursery costs


• Access to a variety of health and wellbeing schemes, including Medicash membership


• Personal uniform


• Automatic enrolment pension scheme


• Cycle to Work scheme


• Employee long service rewards


• Reward and recognition scheme


• Employee Referral Programme


• Annual Employee Celebration


• Based in over 130 acres of beautiful countryside



• subject to terms and conditions, Cycle to work scheme


• Employee discount


• On-site parking


• Referral programme


Schedule:

• Weekend availability