Application Support Analyst Job at Apexon

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients' toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
We're currently looking to hire an Application Support Analyst to join our growing team.
You'll be responsible for:

• Working actively with team members to analyse and resolve application issues


• Identifying defects, discrepancies, and trends by ways of code debugging or log analysis


• Managing incidents and effectively communicating with users, application owners and senior stakeholders across all areas


• Improving application stability and performance by observing patterns, recurring failures and/or issues, and advising application owners on permanent fixes


• Adopting various tools developed by a client's team to automate failures using machine learning techniques and notifying discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.


• Identifying alerts / processes that can be automated and then working with the client's team in automating them


• Challenging existing application setup, processing and suggesting different ways to solve problems or improve stability


• Actively participating in change management processes with a view to managing risk in the production environment


• Building and improving run books for generalists to minimise operational errors and gain fungibility/efficiency


• Developing reports that provide trending statistics to track and manage application health and supporting service performance
  
  Are you self-motivated with an innovative mind, a passion for technology, and a good understanding of object orientated development?, A knowledge of Data Structures in practical use cases


• Experience of problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues


• Good communication skills with the ability to articulate the technical and functional aspects of a development/production problem to help drive solutions


• Experience in one of the following structured or Object-Oriented programming languages: Java, Python


• Experience in one of the following Scripting languages: Shell script, Perl, JavaScript or Python


• Experience in one of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2


It would be great if you have:

• Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
  
  Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies - in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences - to help businesses capitalize on the unlimited opportunities digital offers.
  
  Did you know that Apexon has been Certified by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK. Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexer, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:

• Up to 10% bonus (based on company and personal performance).


• An employer pension scheme


• 25 days holiday + 8 bank holidays, with the option to carry forward or 'cash-in' 5 days each year


• Access to YuLife wellness platform, subscription to Meditopia App, premium subscription to Fiit, life coaching & emotional wellbeing sessions, 24 / 7 virtual GP Access, Employee Assistance Programme


• Life Insurance & Income protection


• Enhanced Maternity Pay & Paternity Pay


• Cycle to work scheme


• Travel loan scheme


• A Tech Scheme which lets you choose from over 5000 tech products at up to a 12% discount


• Free unlimited Udemy account for every employee to support their continuous learning and improvement


• Support in obtaining relevant certifications