Account Executive

The Account Executive position will take a supportive account role, providing among other duties, admin support to the Key Account Manager and Account Manager. Account Executives will use their communication skills to identify and address clients' needs while representing the company in a positive way.

Account Executives will contribute to building profitable, long-term relationships with UKPC clients to reach the business objectives.

Hours:

This role is based at Intelli-Parks's head office and will be required to work Monday - Friday 9am - 5:30pm. There may be occasion you may need to vary your hours to meet the client requirements. We operate Hybrid working policy with the expectation of a minimum of 3 days in the office and up to 2 days at home.

Reporting into,

• Efficiently manage day-to-day customer inquiries and administrative tasks, adhering to defined SLAs


• Escalate any issues to Account Managers and Key Account Managers where required


• Act as a point of contact for internal and external stakeholders regarding customer service and administrative tasks


• Execute the successful completion of various administrative tasks including TSQs, PIDs, cancellations, exemptions, permit requests, and all other administrative duties assigned by Account Managers and Key Account Managers


• Gather information on assigned clients


• Maintain a continuous awareness of assigned duties while consistently demonstrating exceptional knowledge of products and services.


• Provide after-sales support to retain customers


• Ensure prompt and accurate answers to clients' queries


• Report on the status of accounts to the Account Manager or Key Account Manager


• Provide support in the event that the Account Manager is on leave and provide day to day running of the account
  
  Proven work experience as an Account Executive or Customer Service type role


• Strong administrative skills


• Understanding of sales principles and ability to deliver excellent customer experience


• Strong (verbal and written) communication skills with an ability to build relationships


• High degree of professionalism


• Good time-management skills with a problem-solving attitude


• Well organised and attention to detail


• Competent in all Microsoft office applications


• Goal-oriented Team player


• Full driving licence required, use of pool car, Account management: 1 year (required)
  
  Intelli-Park are building a brighter future for parking, for people and for business. The way we use, power and park our vehicles is evolving more rapidly than at any other time in history. At Intelli-Park, we are not only keeping pace, we are leading the charge.


UK Parking Control Ltd (as part of the Intelli-Park company) provides bespoke innovative car park management services for a wide range of businesses throughout the UK.

4.8 out of 5
Wooburn
Hybrid work
£23,500 - £27,000 a year - Permanent, Full-time, Pulled from the full job description

• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• On-site parking


• Private medical insurance


• Referral programme, Job Types: Full-time, Permanent


Pay: £23,500.00-£27,000.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• On-site parking


• Private medical insurance


• Referral programme


• Sick pay


Schedule:

• Holidays


• Monday to Friday