3rd Line Support Engineer (projects & support)

The role will be a mixture of project and support focused (50/50 split), responsible for senior-level support escalations & infrastructure monitoring and working with the Technical Director with new implementations & upgrades of the customer's systems. You will be providing telephone & remote support, onsite support and consultancy across various-sized organisations within the Public and Private sectors. The organisation specialise in a wide range of software within Cloud, Infrastructure, Security & Networking, which are listed below;

Essential Experience:

• Active Directory, Group Policies, Azure AD


• Windows Server 2008 - 2022


• Microsoft Exchange - 2010 - 2016/Office 365


• Networking principals, DHCP/DNS, Switch Configuration


• Hyper-V or VMware (both would be great)


• MDM / InTune


• Anti-Virus, Firewalls & Backup Solutions (would be beneficial)


Further responsibilities within the role will include;

• Ensure all projects are delivered and installed within the timescales set.


• Provide pre & post 3rd line technical support to any onsite issues.


• Carry out site surveys and create technical documentation.


• Where required, take the lead with various ongoing project-related work.


• To liaise with first- and second-line teams and ensure timely communication of issues


The organisation has a friendly team of professionals who deliver 1st class service and client support. Your job will require you to carry out various tasks involving different skills, communication, organisation, etc., enabling you to develop your expertise in other areas. You will be offered training courses to help build your career and allowed to progress where possible.