2nd line Support Engineer
The Its
2nd line Support Engineer
£28000
The Its, Birmingham
- Full time
- Permanent
- Remote working
Posted 1 week ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: ffe1920f714741dab93df5c8ffda161e
Full Job Description
- 2nd line support for incoming IT related issues through the organisations ticket system
- Maintain a high level of 1st-time fix rates, providing support via telephone, email and remote desktop services
- Act as a point of technical escalation for junior staff and customers, ensuring that incidents are fully managed through to resolution
- Where required, work with senior engineers to remote deliver projects
- Ensuring all relevant data is captured and ticketing system / internal CRM is fully completed
- Provide an excellent level of customer service to internal and external customers
Strong knowledge of the Microsoft Office, Office365, Azure AD, Active Directory and Windows platform - Previous experience configuring and troubleshooting End User Equipment (i.e., PCs, Laptops, Printers, Phones etc.)
- Experience across firewalls, basic network troubleshooting, backup's & Citrix would be beneficial.
- Experience in a service desk-based position, ideally working for another Managed Services Provider (MSP), providing support to external customers would be beneficial.
- Applicable accreditations would be advantageous
- Must be able to commute 4 days a week into central Birmingham
ITS Resourcing are working with a growing IT Services organisation in Birmingham that are looking to add to their technical support team. You will be providing 2nd line technical support for customers, primarily over the phone/remote desktop services, and attending customer sites where required.
This is an exciting opportunity to get on-board with a growing organisation, where plenty of progression and learning will be on offer. This IT Service Provider specialise across a broad scope of technologies, including; Cloud, Infrastructure, Security and Networking.
Hours: 37.5 hours per week - Monday to Friday, 9:00am to 5:30pm.
This opportunity is office based 4 days a week initially, with 1 day WFH (increased flexibility upon completion of training). Lots of progression & learning available with this business.