1st Line Support Engineer
Bluecube - An Ekco company
1st Line Support Engineer
£26000
Bluecube - An Ekco company, Milton Keynes
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: aa2d81613acf40e99124823e373d3a2e
Full Job Description
As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied environments and technologies you will be supporting. You will receive training to support your growth, with a view to progression as you increase your knowledge and standing within the team.,
- Remote customer support, where you will perform various support tasks(not exhaustive);
- Logging all support queries as tickets and communicating with clients to keep them updated on the progression of their tickets
- Accountable for your own personal ticket queue, ensuring that all tickets are updated and closed in a timely fashion Supporting the progression of 1st Line/Apprentice engineers within the team
This role is pitched at a level where engineers should be able to resolve above 70% of the tickets coming into the business, which means you'll be given the freedom and trust to work on every technology that our clients own.- Experience in supporting;
- Customer centric with great people skills
- Proactive and positive approach to problem solving and client interaction
- Experience of virtualised Microsoft environments
- Experience with Egnyte for file storage Microsoft Terminal Services/RDP to support level
Personal Qualities:
- Takes pride in providing a high level of service
- Regularly going above and beyond
- Strong attention to detail
- Ability to work under pressure and handle difficult situations
- Impeccable time management skills with the ability to prioritise effectively
£22,000-£26,000 per annum depending on experience - Annual Leave of 25 days + UK Bank Holidays
- 1x day Birthday leave per year
- Vitality Health Insurance
- Life Assurance
- Pension scheme through People's Pension
- Referral Bonus scheme
- 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)
- Access to internal Mental Health First Aid Champions
- My Staff Shop scheme discounts
- Cycle to Work scheme
- Free eye tests
- Annual flu jab
+ Device Troubleshooting (Desktop/Laptop/Mobile)
+ Active Directory / Exchange / Office 365
+ Printer Troubleshooting/Configuration
+ Network Troubleshooting (Server, Switching)
While we hold technical skills in high regard, we are always looking for someone who can bring a can-do attitude and a willingness to improve and learn.,
+ Device Troubleshooting (PC/Laptop/MAC/Mobile)
+ Active Directory / Exchange / Group Policy / InTune
+ Microsoft 365 / Azure / MDM
+ Networking
Desirable: