1st Line Support Analyst
ZenithRec
1st Line Support Analyst
£25000
ZenithRec, St Ives, Cambridgeshire
- Full time
- Permanent
- Remote working
Posted 2 weeks ago, 1 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a5cca5e80c7c4b7f95b7bb51ca8e9f74
Full Job Description
Respond to support requests from clients and provide timely resolution
- Diagnose and troubleshoot hardware and software issues
- Install, configure, and maintain computer systems and software
- Set up user accounts and permissions
- Provide technical support for Windows operating systems
- Collaborate with other IT teams to resolve complex problems
- Document support activities and maintain accurate records
We are seeking a skilled and motivated 1st Line Support Engineer to join our team. As a 1st Line Support Engineer, you will be responsible for providing technical assistance and support to our clients. This is an excellent opportunity for someone who enjoys troubleshooting and problem-solving in a fast-paced environment., Experience with Active Directory administration
- Knowledge of Windows Server environments
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Excellent customer service skills with the ability to communicate technical information effectively
- Previous experience working in a help desk or technical support role is preferred but is not essential, if you have great customer service skills, good tech knowledge and want to get into the industry then we would love to hear from you.