Cluster Manager

We currently have an exciting opportunity for a new Cluster Manager to join the floor room family. As a Cluster Manager, you will be responsible for managing multiple stores in a designated area, driving sales growth and ensuring exceptional customer service.

You will be assigned to a home store (Cheadle) but will also be responsible for managing the team leaders and day to day operations in your cluster of stores, subject to review, which are currently; Milton Keynes, Nottingham, Liverpool, Solihull, Trafford and Leicester.

The ideal candidate location would be located around Staffordshire/Nottinghamshire/Derbyshire, however we would welcome applications form candidates who are based in other areas. Regular travelling between locations is essential.,

• Recruit, train, retain and develop a high performing team of Team Leaders and Flooring Consultants


• Ensure exceptional customer service is delivered in all stores, whilst consistently improving the customer experience


• Develop and implement effective sales and marketing strategies to drive footfall and increase sales


• Analyse sales data and monitor performance, identifying areas for improvement and implementing any action plans


• To ensure compliance with company policies and procedures across stores
  
  You will have proven experience in a similar role, managing multiple stores in a high-end luxury sector or assisted sales environment


• Strong leadership and people management skills, with the ability to manage and motivate and develop a team


• Must have excellent communication and interpersonal skills with the ability to build strong relationships with customers and colleagues


• Results driven and commercially focused, with a track record of achieving sales targets and driving growth.


• You will be analytical, and data driven and able to use this to inform decision making
  
  The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.


It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!

• 22 days holiday plus bank holidays


• Competitive salary & bonus scheme


• Uncapped commission


• Retail discount


• Cycle 2 work scheme


• Digital GP service


• Holiday trading


• Pension scheme


• Heath cash plan


• Life assurance


• Give as you earn